Refund and Exchanges

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Return Eligibility

To be eligible for a return, your item must:

• Be in the same condition as when you received it.
• Be unworn or unused.
• Include all original tags.
• Be in its original packaging.
• Have a receipt or proof of purchase.

Damages & Issues

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us right away, and we will assess the issue and provide a resolution.

Exceptions / Non-Returnable Items

• Clearance items are non-refundable and cannot be exchanged.

Exchanges

To exchange an item, please initiate a return first. Once your return is approved, you can place a separate order for the new item.

Shipping Costs

• Shipping costs are non-refundable.
• If your order included free shipping, the actual shipping cost incurred by Earth Lite will be deducted from your refund.
• If you're unsure about shipping costs, we recommend contacting us before placing your order.

Refunds

Once we receive and inspect your return, we will notify you about the refund approval status.

• Approved refunds will be processed automatically to your original payment method.
• Please note that banks and credit card companies may take additional time to process and post the refund to your account.